FAQ

Updated 5/31/2018

ONLINE REGISTRATION & ORDERING: START & CLOSE DATES

  • Online registration and ordering will open Sunday, July 1, 2018. There will be social media posts when registration is officially open.
  • Online merchandise orders will close August 27, 2018.
  • Online registration will close Monday, September 10, 2018, at 8:00 pm.

 

*Note: mailed class registration, banquet reservation, and merchandise orders must be received by Monday, August 27, 2018. Class registration will be open during NCFF, provided there is space in the desired class.

ONLINE REGISTRATION & ORDERING TIPS (updated 4/11/2017)

  • Click NCFF Shop
  • Select the items you want and add them to the cart. Items will only stay in your cart for 20 minutes.
  • When you’re ready, checkout with Square:
    • click “View Cart” in the green stripe that says “(Item) has been added to your cart,” or “Cart” in the menu at the top of the screen, or the basket icon in the menu at the top of the screen.
    • Then click “Proceed to checkout”. Everything is on one screen this year. Note that no account is needed, and you will be able to enter your information and credit card number all in one place.  For security, we have an SSL certificate to encrypt the data between us and Square (our credit card processing company).
    • Be sure to check the “I’ve read and accept the terms & conditions*” box. (If you wish to read them, click on the green words to see our Frequently Asked Questions page.)
    • Then click “Place order.”
  • Cards accepted by Square are: Visa, MasterCard, American Express, and Discover.
  • No credit card information is stored on our site. We do collect contact information, so if there is a problem or a class is canceled then we have a way to contact you.
  • If you wish to pay by check or are registering from another country, please use the mail-in form.
  • You will get multiple emails from the NCFF system (1 from Square and 2 from us). One from us is that your order was successfully placed. The other one will come after the webmaster processes the order. (We are double checking everything, since we’re receiving submissions online and on paper.) You will only be charged once.
  • If you are having trouble seeing the box you need to check for the Terms and Conditions, please try a different browser and if that doesn’t work let us know! We’ll help you get your order in (email info@northcountryfiberfair.org). Some older browsers like IE may not work well for online ordering.

WAITING LISTS

We do not keep waiting lists for full classes. Dropouts almost always happen at the last minute, when waiting lists aren’t helpful. We will announce any last-minute class openings at the fair. First come, first served.

REFUNDS

If you cannot attend a class, you may be eligible for a refund.

  • There is a 15% processing fee.
  • If the cancelation is prior to Aug. 27, the full price of the class, minus processing fee, is refunded.
  • If the cancelation is received between Aug. 27 and Sept. 7, 2018, then 50% of the class price, minus the processing fee, is refunded.
  • No class refunds will be given after Sept. 7.
  • There are no refunds for Banquet tickets.

 

MERCHANDISE PICKUP

All merchandise will be available for pick up at the NCFF merchandise booth.

TAX?

All prices include tax.

NO RAFFLE TICKETS ONLINE?

Please note, we are unable to sell raffle tickets online due to Square policies. Please use the mail-in form or purchase at NCFF. Thank you for understanding.

Trouble?
Email info@northcountryfiberfair.org.

 

Please be a specific as possible about the issue you are having. Information such as what page you were on, what you clicked last, what the problem was on the checkout page, etc., will help us to assist you. If you simply tell us “it doesn’t work,” we cannot help you, even though we want to!